Terms and Conditions

Please Read Carefully before Clicking accept at Check out.


About us


Airsoft HQ (also known as AHQ) is primarily a provider of Airsoft equipment including rifles, pistols, gun accessories and airsoft equipment. It is a "trading as" company of Airsoft HQ Pty Ltd who primarily use Airsoft as a socially interactive adventure hobby and sport under our Tactical Simulations activity.

Airsoft HQ strives to bring competitive prices through their close relationships with various manufacturers around the world and cutting out most agents or middlemen.


Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.


Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


Our Rights

We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.


Privacy Policy


We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology


The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Third Party Links


In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


Product availability


Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched within 2 working week days provided payment is validated/received before 14h00 and delivery is required by the client and indicated on the check out order.

Should the product not be in stock please allow at least 40 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse. This time delay is dependant on the product, the supplier and availibility of the product as well as shipping considerations. This is purely an indication and we cannot be held to any time period.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Airsoft HQ will strive to contact you via email and provide a revised shipping schedule.


Purchase Policy


When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.




Courier to your door. Recipient must be available and with positive ID to receive the shipment on advised delivery date.

Please ensure the correct shipping address including postal code is provided from the outset as title and risk will pass to you once the order has left our premises.

Orders should be delivered within 48 - 72 working hours from despatch. No deliveries will be made on Weekends or public holidays except by special arrangement and at additional cost. Airsoft-HQ will make every effort to dispatch your order timeously however, please also note that these delivery times are estimates and we cannot be held responsible for any delays for any reason whatsoever.

It is deemed that shipping via our courier or shippers both domestically and internationally is done on the clients behalf and risk passes to the client once the goods leave our premises.

Customers who are not in arrears at the time of domestic shipping or of any incident shall receive the benefit of Airsoft HQ assuming liability of an amount not exceeding R1000.00 (ONE THOUSAND RAND) at no extra fee charged.
Should the client require insurance on the package they should contact Airsoft HQ directly in order to obtain a quote for insurance of their package. AHQ is not responsible for loss, damage or expense caused by delay, short delivered or even non-delivered goods even if they were insured. Nevertheless AHQ will assist as much as possible to facilitate recovery of loss from insurers with any costs incurred being for the clients account.
Claims shall only be considered if the waybill has been endorsed i.e. confirming the damage / loss on delivery and that AHQ hasa been advised in writing strictly within 48 hours of the damaged/lost/stolen goods being delivered/or expected to received at This email address is being protected from spambots. You need JavaScript enabled to view it.
In the event of a claim damaged goods must be returned with proof of purchase. The client shall be responsible for the first amount or excess which can be provided on request. This will be deducted from any settlement.

Airsoft HQ may change couriers and shippers from time to time and we are entitled to use independant parties to perform any functions required. Airsoft HQ shall have no responsibility or liabiility to the customer for any act or omission of such third party even though Airsoft HQ may be responsible for the payment for such third party charges.
Airsoft HQ will make every reasonable effort to package and protect goods for shipping but shall not under any circumstances be liable for any loss or damage to parcel/s wich was not adequately or appropriately packaged to withstand the the rigors and risk of courier transit and road or air transportation.

Airsoft HQ reserves the right to change shipping prices subject to to quotes fom our courier provider. Pices on invoices are subject to change after goods have been packaged, weighed and measured whilst taking into consideration the delivery address.


International Shipments


Only shipments shipped by our couriers out of the borders of South Africa will be billed at zero export exempt VAT. All other shipments delivered into South Africa or collected by other means will be charged VAT as per South African Law. These shipments can apply to have the VAT claimed backed by the relevant exporter at the border at time of export.


Undeliverable packages


Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment, however additional shipping costs may be incurred and would require payment in advance of re-shipment.


Order processing


Order processing will not begin until we receive a confirmed order and full payment.


Cancellation/returns Policy


Should you for any reason wish to cancel your purchase before shipment it will be entirely at the discretion of Airsoft HQ and you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. Certain special orders where a full deposit has been paid for us to source specific items on your behalf cannot be cancelled by the purchaser.

Any other returns that may be agreed to at the discretion of Management will incur a 15% handling fee.

Any returns within the consumers rights due to damage or faulty product, in this case, the customer will be responsible for arranging delivery of the faulty item back to Airsoft HQ, but Aisoft HQ will cover the return shipping costs back to the customer.

Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, Airsoft HQ reserves the right, at its sole discretion to levy an additional fee. Goods returned in opened packaging need to be returned in a condition that is fit for resale.


IMPORTANT: Due to the nature of the Airsoft sport and its conflict situations no warranty or guarantee whatsoever can be given on any goods purchased from Airsoft HQ. Goods are sold without any guarantee or warranty regardless of the situation or item. Goods are sold as is and voets toets and no return or refund is possible.


Specific Notes:

  • Prices displayed in this website do not include shipping where delivery is required.
  • Prices are subject to change without prior notice and can be dependant on exchange rates at times of ordering.
  • Pricing will only be confirmed by Airsoft HQ after orders are placed.
  • Any pictures shown in this website are for guideline only and may vary from the actual product(s).
  • Second hand items may have signs of use but will be in a good condition. All used items are sold as is and returns are not possible.
  • Airsoft HQ Pty Ltd accepts no responsibility for lost orders once they have been dispatched. We strongly suggest that you insure your orders when making use of our shipping options. (You will be asked if you wish to insure your order when placing your order.)
  • Orders are only shipped once Airsoft HQ Pty Ltd has received payment in full and all payments need to be fully cleared by our bank.
  • Allow up to 14 working days for delivery. In special circumstances, Airsoft HQ will notify you if your order will take longer than 14 days.
  • Airsoft HQ accepts no responsibility at all for any damages/injury caused directly or indirectly by any product(s) that it supplies. All clients must be fully aware that the nature of the sport of airsoft has potentially dangerous elements to it and take full responsibility for this. Never fire an Airsoft weapon without wearing suitable protective ballistic grade goggles and other protective gear.
  • Similarly no damaged goods claims will be valid. All goods are checked for quality and are in working order at time of despatch, all risk lies with the purchaser on these products once it leaves our premises.
  • Due to the nature of the sport, Airsoft HQ does not accept returns of any nature.
  • All goods remain the property of Airsoft HQ, until paid for in full.
  • Interest at the maximum allowed interest rate per annum will be charged on all overdue accounts on a prorata basis by month.
  • A 10% collection fee as well as all other related charges will be added if account is handed over for collection.
  • Airsoft HQ does not supply or sell any real firearms or ammunition.
  • By making use of this website and it’s services, you are agreeing to the abovementioned Terms and Conditions and you agree to the jurisdiction of the Magistrates Court of Johannesburg, South Africa. (Or any other relevant court of competent jurisdiction.)
  • Order and acceptance of goods is also acceptance of all of our Terms and Conditions.


Payment Options and Pricing


All transactions will be processed in South African Rands (ZAR).


Airsoft HQ Pty Ltd endeavours to offer you competitive prices on current products; you’re total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).


Airsoft HQ Pty Ltd reserves the right to change pricing at any time without prior notice.


Credit Card


We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online in the "Your Account" section available for use whenever you’re ready!


EFT (Electronic Fund Transfer)


One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Airsoft HQ Pty Ltd as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products. 


Banking Details

Account Name: Airsoft HQ Pty Ltd

Account Number 62765862456

First National Bank - Branch Clearwater (251-141)

Account Type : Current


IBAN: 25114162033399587

ABA#: (251-141)



Direct Deposit


You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on efax 088 011 675-1403 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to ensure your payment is confirmed and order shipped as quickly as possible. Please be advised that order shipment will be delayed for the duration of the clearing of bank funds into our account. This can be up to 2 weeks or more.


Banking Details

Account Name: Airsoft HQ Pty Ltd

Account Number 62765862456

First National Bank - Branch Clearwater (251-141)

Account Type : Current


IBAN: 25114162033399587

ABA#: (251-141)


For more information about how to order, special order requirements and other payment options, please contact our Support Team on Fax 088 (011) 675-1403 or email This email address is being protected from spambots. You need JavaScript enabled to view it.


Please Note for all payments:

1) Use your order number / invoice number as the recipient reference on the payment otherwise we cannot match payments to orders.

2) No orders will be despatched nor may be collected until funds have cleared into our FNB bank account. This can take up to 3 days from other banks.  So please call before coming to collect.

3) If we do not receive a proof of payment either by fax or email within 2 days of your order being placed the order will be cancelled and the goods made available to other purchasers.

4) If payments are not reflecting in our account within 5 days of your order being placed the order will be cancelled and the goods made available to other purchasers.


Security Policy


  1. PayU and DPS process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified, ensuring the cardholder and merchant that nobody can impersonate Payza to obtain confidential information.
  2. PayU and DPS are committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions.
  3. PayU and DPS Internet servers are protected by firewalls and intrusion detection systems.
  4. The Merchant does not have access to credit details.
  5. These service providers continually review and enhance their security in line with technological changes.




We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).




The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


Updating of these Terms and Conditions


We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.




By accepting these terms and conditions on the website you understand that all the designs and trademarks are registered to Airsoft Hq Pty Ltd and its Suppliers or affiliates and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Airsoft HQ Pty Ltd for any civil action or any legal action deemed necessary against me.


Consequential Loss


Under no circumstances whatsoever will AHQ be liable, including as a result of negligence (including grossly negligent) acts or omissions or those of its servants, agents or agents on whose behalf Airsoft HQ would be liable, in respect of any loss or damage sustained by the customer of any nature whatsoever, howsoever caused including the negligent, grossly negligent, and acts of omission of AHQ, its services, agents or others for who it may be liable in law.

Contact Details


Physical address: 760 Waterval Str. Little Falls, Johannesburg

 Postal address: PO Box 462, Ruimsig, 1732

 Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

 Phone numbers: 011675-1500


  • E&OE


No  collection.  Only Courier Delivery Available!


Any Questions?


e-Mail Address *

Contact Number *

Part Number

Your Brief